Precision Moulded Products have always been rightly proud of their Customer Service and the team that carries this out.
Wayne and his team are totally dedicated to ensuring the customer gets the right quality product delivered exactly when they want it. Clair processes the orders and liaises with customers concerning delivery dates along with scheduling production. Gill ensures the accounts and paperwork is in order along with collating all shop floor data for analysis and review. While Sonia coordinates quality and production ensuring all component are dispatched according to customer deadlines. All 3 of them are keen on healthy living and fitness. A more experienced, fit and dedicated team would be difficult to find.
PMP understands that customer service is paramount and strives to provide more than the customer expects.
PMP pledges the following:
- All quotation requests are fulfilled within 7 days or if complex the customer is immediately advised when the quotation will be sent.
- We acknowledge all orders to customers with delivery dates We produce and issue project schedules.
- We produce schedules to ensure that we meet quoted and acknowledged delivery dates.
- If we encounter delivery problems, we will inform customers of the delay and the revised delivery date.
- ERP system data collection is used to ensure the most efficient method of manufacture is used and any cost savings passed onto our customers.
- We produce detailed method sheets for every job to ensure repeatability of quality standards and full traceability.
- We are flexible at all times to meet and exceed customers’ needs.
- Statistics are produced on quality and delivery times achieved which is available for inspection by customers.